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We, the member companies of the Jamaica Association
of General Insurance Companies, in the interest of sensible
business practice and appreciating fully:
- the need for co-operation among companies(b) the
long-term interests of the Industry
- that sustained good service to customers is of
paramount importance in the exercise of our profession,
founded on good faith and sound principles
- that there is considerable misunderstanding and
mistrust of the general insurance industry hereby
undertake the following as binding in honour in the
form of a Code of Practice and Professional Standards.
- Customers or their Representatives 1. To ensure
there is an exchange of accurate and comprehensive
information in order that customers may make informed
decisions with regard to their insurance needs.
- To recognize that insurance is a technical subject
and not presume that the insuring public has sufficient
knowledge to enable them to make insurance decisions.
- To respond to correspondence within a reasonable
period of time.
- To Issue documentation within 45 working days of
the customer having satisfied all requirements.
- To provide efficient and courteous handling of our
customers.
B. Claimants
- To ensure claims are dealt with promptly and efficiently
with the minimum of bureaucracy.
- To ensure the customer is aware of what information
is required to settle a claim.
- Upon receipt of a signed release to settle claims
within 15 days.C.1. To communicate with members in
a prompt, courteous and efficient way.2. To provide
prompt information requested by members on both Underwriting
and Claims.
- To foster a harmonious working relationship among
members and to recognize the value of a unified approach
on matters affecting the industry.
D. Staff
- To train and educate our staff to meet the requirements
of customers.2. To actively promote staff pride in
the general insurance industry.3. To provide a suitable
working environment for our staff.F.
PENALTIES
On the receipt of any written complaint against any
member for failure to comply with any of the above,
such complaint will be referred to a Disciplinary Sub-Committee
who will assess and recommend the appropriate action
to the Association. All final decisions rest with the
Association. In the case of expulsion, the insuring
public will be so informed. |
